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Terms and condition



Terms and Conditions for CocoEats Ltd

 

Effective Date: 10/04/2025

1. Introduction

Welcome to CocoEats Ltd! By using our food ordering and delivery services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree to these terms, do not use our services.

2. About Us

CocoEats Ltd is a food ordering and delivery service operating in certain regions in the UK. We partner with local restaurants to provide customers with food delivery options.

3. Eligibility

Our services are available to users within specific regions in the UK. Users must be at least 18 years old or have the consent of a parent or guardian to use the services.

4. User Responsibilities

  • Users must provide accurate and truthful information when creating and using their account.

  • Users are responsible for reviewing the menu items carefully, particularly if they have allergies or dietary restrictions. If you have allergies, please contact the restaurant directly before placing your order.

  • Users must refrain from using the app for unlawful purposes or engage in abusive behavior.

5. Cancellations and Refunds

  • We do not have a standard refund policy. However, refunds may be issued if items are missing from your order. Please contact the restaurant directly or reach out to our support team via the app for assistance.

  • Refunds will only be processed after the restaurant has verified the issue.

6. Charges and Fees

  • Delivery charges are based on the distance between the restaurant and the delivery location.

  • Service charges may apply based on the time and date of the order.

  • All fees will be clearly shown to the user during the checkout process.

7. Account Management

  • Users can change their password and update their profile information through the app’s profile section.

  • Users are responsible for safeguarding their login details and are advised to change their password regularly.

8. Suspension or Termination of Accounts

  • We reserve the right to suspend or terminate accounts that violate these Terms and Conditions or engage in inappropriate conduct.

9. User Feedback and Reviews

  • Users can provide feedback, ratings, and reviews on restaurants and services, but this is entirely optional.

10. Third-Party Services

  • We do not allow third-party promotions or links within the app. All services provided are directly through CocoEats.

11. Intellectual Property

  • The content of this app, including but not limited to the logo, trademark, text, and design, is the intellectual property of CocoEats Ltd and is protected under trademark law.

12. Disclaimers

  • CocoEats does not guarantee the accuracy or timeliness of the information provided by restaurants, including menus, prices, and delivery times. All information is subject to change.

13. Force Majeure

  • CocoEats Ltd is not responsible for any delays or failure to perform due to events beyond our control, including but not limited to technical failures, natural disasters, government actions, or any other force majeure event.

14. Changes to Terms and Conditions

  • We reserve the right to update or modify these Terms and Conditions at any time. Users will be notified of any significant changes.

15. Governing Law

  • These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes will be handled under UK jurisdiction.

16. Dispute Resolution

  • In the event of a dispute, users are encouraged to contact our support team. If the dispute cannot be resolved, it will be handled through the appropriate legal channels in the UK.

17. Limitation of Liability

  • CocoEats Ltd is not responsible for any damages or issues arising from the delivery process, including delivery errors, missed deliveries, or any issues with the restaurants we partner with.

18. Termination of Service

  • We reserve the right to change, update, or discontinue services within the app at any time. Users will be notified in advance of any such changes.

19. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: contact@cocoeats.uk